Frequently Asked Questions

Each piece is hand-inspected and packaged before shipping. Processing takes 7–10 business days, followed by 7–14 business days for delivery, depending on your destination.

All orders ship directly from our makers' workshops in China. We work with reliable international carriers to ensure safe delivery of your craft.

Shipping is calculated at checkout based on weight and destination. All items ship in gift-ready packaging with protective materials designed for fragile handcraft.

Yes. You'll receive a tracking number via email once your order ships.

Yes, we ship worldwide. Delivery times and costs vary by destination. Any customs duties or import taxes are the responsibility of the buyer.

We offer a 7-day, no-questions-asked return policy on all unused items in original packaging, starting from the date of delivery. View full return policy.

For quality issues or defects, we cover return shipping at no cost to you. For change-of-mind returns, shipping is at the buyer's expense.

Engraved or personalized items are non-returnable. Please double-check your customization details before placing your order.

Absolutely. Our titanium products are made from 99.85% pure titanium — the same biocompatible material used in medical implants. Our iron cookware uses zero coatings or chemicals. All materials are food-safe and designed for daily use.

Hand wash with hot water and a stiff brush after each use. Dry immediately on the stove over low heat. Apply a thin layer of cooking oil before storing. View full care guide.

Yes. Our iron cookware is compatible with all heat sources including gas, electric, induction, and open flame.

Yes. Our Heritage Thermos features double-wall vacuum insulation to keep beverages hot for hours while the exterior stays cool to the touch.

Sterling silver tips may develop a natural patina over time. This is normal and part of the material's character. CHANGDAHE offers a renewal service to restore silver tips to their original luster.

All metal products (titanium, iron, brass) carry a 10-year warranty against manufacturing defects. Wood handles carry a 1-year warranty. View full warranty details.

Yes. We offer a lifetime repair service for all Crafted Ware products — re-seasoning, dent repair, surface restoration, silver tip renewal, and more. Learn about our repair program.

Contact us through our contact page with your order number and photos of the item. We'll assess and provide repair instructions within 48 hours.

Yes. Digital gift cards are available and delivered instantly via email. They never expire and can be used on any product in our collection.

All orders ship in our signature gift-ready packaging at no extra charge. If you'd like to add a personal message, include it in the order notes at checkout.

Yes. We offer curated gifting packages, custom engraving, and volume pricing for corporate orders. Learn about our corporate gifting program.